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Case study · A bank with 700,000+ customers

Mobile banking app with an innovative user experience

Moving from standard banking with a basic set of functions to a digital bank where everything can be done online.

Client
A bank with 700,000+ customers
Industry
Banking
Tech stack
Kotlin, Swift
Timeline
6 months
OutcomeWhat the work delivered
700K+
customers on the app
6 months
to first release
100% online
onboarding to cards
The challengeThe brief, and what was at stake

The Bank wanted to switch to a new way of interacting with customers via a mobile application. Instead of standard banking services with a set of basic functions, we moved to a digital bank where everything can be done online: from client registration to any payments.

Result: 700+ thousand customers use the app.

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How we built itWhat WislaCode designed and shipped
01Become a customer online

To become a client of the bank, you just need to download the application and register online. The user’s identity can be confirmed using the bank’s general identification system or via a video call with a bank operator. You can then open an account and a virtual card and use them immediately. And physical cards can be ordered with delivery by post.

Become a customer online Mobile banking app
02The screen looks like a desktop

Bills and services look like widgets. You can manage them: add new ones, change their location, customise the way they are displayed.

To transfer money or make a payment, you simply drag and drop the right widget onto your account widget. This completely new way of interacting with the application saves the user from long chains of actions.

The screen looks like a desktop Mobile banking app
03User-centred customisation

Dark or light theme, desktop background, widget settings, widget placement and even size - it’s all up to the user.

In addition, the application itself adapts to the user and offers relevant services based on the user’s transactions and account balances. For example, to take a loan or open a deposit in a bank.

User-centred customisation Mobile banking app
04Save up money in the app

Digital banking helps clients achieve their financial goals. In the application, you can create a piggy bank and replenish it in one of three ways: by automatically rounding up the account balance, putting aside monthly or when receiving funds.

Save up money in the Mobile banking app
05Many other useful features
  • Interface onboarding
  • Customised design
  • Bonus program
  • Media inside the app
  • Splitting the bill

The new digital bank brought the client recognition from international experts: Markswebb, Euromoney, The Financial Times.

Many other useful features Mobile banking app
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